EPISODE · Mar 9, 2026 · 23 MIN
Episode 309: Removing Friction in the Mortgage Process
from Mortgage Manager Playbook
Mike Cush, VP of Purchase Strategy, AmeriSave. Key Highlights: removing friction must start with the consumer, not the lender; too much tech is built to help the lender, not improve the customer experience; AI should simplify the process; best place to reduce friction is a the beginning of the home search; and lenders need to rethink their strategy now because AI will change mortgage quickly.
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Episode 309: Removing Friction in the Mortgage Process
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This episode is 23 minutes long.
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This episode was published on March 9, 2026.
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