Episode 31: Lead in the Age of AI: Smarter Field Management

Most pest control and service companies are missing a massive opportunity to use AI and video to improve technician performance, build customer trust, and reduce churn. In this episode, Raymond sits down with Jared Nygren of Approve to explore how AI-powered verify calls, proof-of-service videos, and real-time performance tracking are transforming field operations—cutting cancellations by up to 27% and turning technicians into trusted brand ambassadors. Jared shares how measuring KPIs like time on site and chemical usage, automating quality assurance, and leveraging smart accountability tools can create healthier, more predictable growth. If you’re ready to close the trust gap, motivate your team without micromanaging, and future-proof your operation, this episode is your blueprint for leading in the age of AI.