Episode 31 - Nikki Powell,Director of Customer and Patient Experience, Sciensus (now Operations Director Capita)

What this episode covers

Welcome to a special coffee break edition of The Impact Room podcast! Today, we're delighted to have Nikki Powell, Director of Patient Services and Experience at Sciensus (formerly Healthcare at Home). Nikki is a seasoned professional with a remarkable track record in strategic contact center operations transformation and delivery. With a keen focus on customer experience, Nikki is known for her top-performing, profit-driven approach, consistently achieving year-on-year performance improvements. Her exceptional leadership skills, coupled with a deep understanding of business operations, have led to successful transformations, enhanced customer experiences, and innovative problem-solving. In this casual and insightful chat, Nikki shares her wisdom and experiences over a coffee break. Join us as we delve into Nikki's journey and glean insights into her exceptional leadership style. The Impact Room is your destination for diverse and impactful leadership insights, and this coffee break conversation with Nikki Powell promises to be both refreshing and informative. Stay tuned for a delightful session where we explore the art of leadership and wisdom in action. Douglas Jackson, our sponsor, is a high-end retained executive search firm exclusively focused on consumer-centric businesses, delivering diverse and impactful leadership across various domains. Tune in and be inspired by the leadership wisdom shared in The Impact Room! If you would prefer to watch the full recording you can go here.

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