Episode 316 - Turn that Price Quote Request into a Valuable Customer Experience

Turn that request for a price quote into a valuable customer experience. In this episode we answer the question “should I quote prices over the phone” with a resounding No! Read on to understand why it’s not professional, how to focus on value, and why the person asking may not be your ideal customer. Timestamps: 12:51 Never ever give pricing over the phone. Number one: It's not professional. 17:48 Number two: It doesn't provide value. What you're selling really is an experience. If you're creating a business that you can scale and grow, then you are selling an experience, not a commodity. 19:40 Over the phone, they don't have a chance to see you show up in your nice truck. 20:25 It's not about a water heater. It's about having hot water, having hot showers, and being able to do the dishes. You can't provide that value by giving a price over the phone. 32:30 Customers won't trust you if you’re just throwing out numbers. And customers buy from those they know, like and trust. 29:20 Every customer is not your customer. You want the customer that pays you what you're worth and values your value. If they really need the price over the phone, it's not the customer for you. 34:25 With a good phone process, you turn a request for a price into a visit. → Grab my FREE Million Dollar Plumber Blueprint learn how to build a secure and profitable plumbing business to make more money and live a life you love: https://www.plumbingbusinesssuccess.com/blueprint → Join my Million Dollar Plumber Success Academy where I teach you the BUSINESS of plumbing.  Grab a 14-Day FREE trial now: https://www.plumbingbusinesssuccess.com/success LEARN MORE and CONNECT with us: ◆ Website: https://www.themilliondollarplumber.com ◆ Facebook: https://www.facebook.com/themilliondollarplumber ◆ Instagram: https://www.instagram.com/themilliondollarplumber/ ◆ YouTube: https://www.youtube.com/channel/UC0Fh1HN4RvOw2hMk9n5PysA Check out more Power Tools for your business: ServiceTitan is the world’s leading all-in-one software for commercial and residential HVAC, plumbing, electrical, and other field service businesses. Mention Million Dollar Plumber to get a HUGE discount!  https://www.plumbingbusinesssuccess.com/servicetitan Save $500 On A Logo/Vehicle Wrap Package With The Million Dollar Plumber Discount!  KickCharge Creative is a team of creative experts with experience building brands and bringing them to life in amazing vehicle wraps, informative collateral, powerful web design and smart digital marketing campaign.  Get more info here: https://www.plumbingbusinesssuccess.com/kickcharge