Episode 319: Zero to Hero: Winning the Moments That Define Your Leadership | Nora Osman

Purchase the NSGB Book: https://a.co/d/07xJw3ht Sign up for the NSGB Newsletter: https://neverstopgettingbetter.net/the-1-blog For more information on Mental Fitness Training with Chance Potts & John Perry go to OneMoreBenefit.com Visit HelpFromDad on Instagram for educational videos that one may ask their dad. Website: HELPFROMDAD.NET Please support Guardian Caps, unbelievable addition to any football program. guardiansports.com Welcome to the Never Stop Getting Better Podcast, where we dive deep into personal and professional growth strategies to help you reach your fullest potential. In each episode, host John Perry explores topics ranging from leadership and productivity to mindset and self-improvement, featuring insightful interviews with experts and thought leaders. If you have any suggestions, questions, or feedback, don't hesitate to email John Perry at [email protected]. You can also go to the website neverstopgettingbetter.net or nsgb.net Cell phone number: 662-582-0804 Join us on this journey of continuous improvement, and let's strive to never stop getting better together!" Nora Osman, noraosman.com Nora Osman is the Founder and CEO of Norvana, a boutique advisory firm focused on customer experience and digital transformation. With over 25 years of leadership experience across healthcare, insurance, and technology, she has led initiatives impacting tens of thousands of people. A Wharton Global CXO graduate and certified ITIL Expert, Nora is a nationally recognized thought leader, keynote speaker, and leadership coach. Her work centers on helping organizations turn complexity into clarity and transform service into a true competitive advantage. Her new book, Zero to Hero, is a leadership playbook for turning friction into fuel and elevating both people and performance through intentional leadership. What if the biggest moments in your leadership aren’t the big ones? What if they’re the small, everyday interactions where trust is either built… or broken? In this powerful episode, Coach sits down with Nora Osman, CEO of Norvana and author of Zero to Hero: The Human Experience in Leadership and Business Transformation. With over 25 years of experience leading large-scale service and organizational transformations, Nora brings a fresh and deeply practical perspective on leadership, culture, and customer experience. Her message is simple—but game-changing: Every interaction is a moment of truth. And in that moment… you choose zero or hero. Together, they dive into how great leaders win the moments that matter most—especially under pressure.