Episode #32 - Cleaning Business Training: How to Deliver 5-Star Customer Service with Carlos Mejia

Customer service is a key component of a successful Maid Service business. When you are working with people, and in their homes, it is critical to understand that you are in your cleaning clients’ personal space. You have access to the most intimate parts of their life, so you want to help them to feel comfortable. Cleaning industry expert Carlos Mejia discussed his methods for the 5-Star customer service he provides to his cleaning clients. In this talk you will learn how to: - stay on your cleaning clients’ minds - automate your Maid Service - be approachable in the home cleaning business - train your cleaners with your core values in mind - be the solution to cleaning clients’ needs Carlos is the CEO of his own Maid Service, Premier Maids, which started in 2016 and has now expanded from D.C. to Maryland and Virginia. Read the article at: www.zenmaid.com/magazine/5-ways-get-more-cleaning-clients/ This awesome talk was just one of 44 expert talks shown in the Maid Summit - the first & online virtual conference for Maid Services. Watch the other talks here: https://maidsummit.com