Episode 32: Managing Clinical Inbox volume

We hear over and over from clinicians that they got into medicine to work with patients, not to work through tasks or messages in their Clinical Inbox – and yet an enormous amount of time each day and each week often winds up being devoted to those administrative tasks. While we can’t fully eliminate administrative task work, we at athenahealth are working every day to make it easier to navigate, delegate, and complete those tasks to reduce the burnout so many clinicians are feeling. While we were at Thrive in Austin, Texas, last fall, we had two conversations about managing Clinical Inbox volume – one with an athenaOne user, and one with an athenahealth training architect who focused on managing the Patient Portal. Mark your calendars now for Thrive in Nashville, Tenn., from November 3-5, 2025.