Episode #328: Turning Operations into a Competitive Advantage

This week, Dustin chats with Andy MacIsaac of Laserfiche about how automation, content management, and smarter workflows are reshaping the student experience in higher education. They explore how reducing operational friction—through faster processes, better data visibility, and improved transparency—can build trust with students while also driving enrollment and retention. The conversation highlights how even behind-the-scenes systems play a critical role in shaping student satisfaction, and why institutions must rethink outdated processes to meet modern expectations for speed, service, and digital experiences. - - - -Connect With Our Host:Dustin Ramsdellhttps://www.linkedin.com/in/dustinramsdell/About The Enrollify Podcast Network:The Higher Ed Geek is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too!Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.