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Episode 33. Frederic Lamarche, Founder and Managing Director, ASConsulting. How important is service and customer experience in African aviation? episode artwork

EPISODE · Dec 5, 2018 · 18 MIN

Episode 33. Frederic Lamarche, Founder and Managing Director, ASConsulting. How important is service and customer experience in African aviation?

from AviaDev Insight Africa · host Jon Howell

This episode was recorded on location in Rabat, Morocco on the sidelines of the AFRAA 50th AGA. Frederic and I discuss how there is a need for adaptation when entering or operating in the African market and how customer experience differentiation can make the difference for African airlines, without it costing a fortune.

What this episode covers

This episode was recorded on location in Rabat, Morocco on the sidelines of the AFRAA 50th AGA. Frederic and I discuss how there is a need for adaptation when entering or operating in the African market and how customer experience differentiation can make the difference for African airlines, without it costing a fortune.

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Episode 33. Frederic Lamarche, Founder and Managing Director, ASConsulting. How important is service and customer experience in African aviation?

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Frequently Asked Questions

How long is this episode of AviaDev Insight Africa?

This episode is 18 minutes long.

When was this AviaDev Insight Africa episode published?

This episode was published on December 5, 2018.

What is this episode about?

This episode was recorded on location in Rabat, Morocco on the sidelines of the AFRAA 50th AGA. Frederic and I discuss how there is a need for adaptation when entering or operating in the African market and how customer experience differentiation...

Can I download this AviaDev Insight Africa episode?

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