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Episode 33. Frederic Lamarche, Founder and Managing Director, ASConsulting. How important is service and customer experience in African aviation? episode artwork

EPISODE · Dec 5, 2018 · 18 MIN

Episode 33. Frederic Lamarche, Founder and Managing Director, ASConsulting. How important is service and customer experience in African aviation?

from AviaDev Insight Africa · host Jon Howell

This episode was recorded on location in Rabat, Morocco on the sidelines of the AFRAA 50th AGA. Frederic and I discuss how there is a need for adaptation when entering or operating in the African market and how customer experience differentiation can make the difference for African airlines, without it costing a fortune.

Episode metadata supplied by the publisher feed · Published Dec 5, 2018

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Episode 33. Frederic Lamarche, Founder and Managing Director, ASConsulting. How important is service and customer experience in African aviation?

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