Episode 33 - Guest Brooke Birkey, "Why Law Firm Intake Training Doubles Retention"

If your firm is growing but it still feels like money is leaking everywhere… you’re not crazy. You’re just running on a foundation that’s not solid yet.In this episode of the AGM Attorney Podcast, host Josh Konigsberg sits down with Brooke Birkey, owner of Level Up Law Firm Business Coaching, to break down what’s really costing firms revenue behind the scenes.Brooke has worked nearly every seat inside a law firm (from receptionist to marketing director), so she knows exactly where firms lose time, cases, and profit… and how to fix it with systems, training, and emotionally intelligent leadership.Key takeaways from this episode:Why law firm operations are the new bottleneck for aggressive growthWhy staffing is harder than ever, and how law firm staffing and retention improve when you train your teamWhat “secret shopping” your intake looks like (and why you should do it)If you’re a law firm owner who wants predictable lead flow and a business that can actually handle the volume, this one’s for you.Want help tightening up your intake + marketing, so leads don’t slip through the cracks? This episode will point you in the right direction.