Episode 33: How retailers are missing AI’s biggest opportunity: Operational efficiency

Is your retail business missing out on the true power of AI? While the retail world is hyper-focused on shiny, customer-facing AI—like chatbots and personalised recommendations—the biggest opportunity for massive growth is actually hiding behind the scenes.In this special episode—our very first broadcasting live from NRF Singapore—Amie Larter sits down with Michael Guantiero, VP and Head of Solution Consulting (APAC, Japan, and India) at Infor, for a deep dive into the operational backbone of retail.Michael breaks down why "pockets of AI" and fragmented data systems are holding retailers back, and why you don't need a costly "rip-and-replace" tech overhaul to see massive productivity gains. Instead, it’s all about connecting the highest-value data points to bridge the gap between customer demand and supply chain execution.