Episode #33: "It's more than what we know, it's how we connect!" with Dr. John Huff

Dr. John Huff exemplifies the qualities of a good leader. He incorporates his in-depth knowledge of positive communication skills when interacting with colleagues AND patients, a critical component contributing to a positive culture at work. John is a full-time practicing hospitalist, medical director, and co-founder of Lion Oakes Consulting. You will love hearing John explain the meaning behind the Lion Oakes name, and his comedic retelling of an experience with a member of "The Gold Team;" when you know, you know!We discuss strategies that can be implemented to promote a positive work culture, from hiring the right people, to transparency, respectful two-way communication, avoiding micromanagement, being visible, and participating with the team. We also touch on mismanagement of the concept of "patient experience," and John shares practical ways to connect with patients and make sure they feel heard, while navigating the inherent time constraints physicians currently face. Creating a healthy culture at work is doable!