EPISODE 336 - Universal-U Staffing Solutions

In this episode, Debbie is joined by Lianne Friedman, CEO of Universal-U. They explore how ethical and transparent offshoring can serve as a strategic solution for NDIS and broader healthcare providers, including Aged and Veterans Care, facing financial pressures.Lianne draws on her background in management consulting and healthcare to outline which operational roles - from reception, scheduling, administration, to finance and payroll can be effectively supported through offshore teams. She details Universal-U’s model, which ensures fair compensation for overseas staff while maintaining strict data security protocols that keep all client information within Australia.The conversation also addresses common concerns about outsourcing, the evolving role of AI, and increasing compliance demands within the NDIS and aged care sectors. Finally, Lianne provides key considerations for providers looking to establish and manage an offshore team as a sustainable, long-term strategy, enabling scalability while continuing to prioritise quality care and support for on-the-ground caregivers.www.Universal-U.com------------------------PROPERTY SCORECARDhttps://propertyscorecard.com.au/SDA ADVISORY SERVICEShttps://www.sdaadvisory.com.auSDA RESEARCH REPORTShttps://ndis.property/reportsEBOOKS:www.robustdesign.com.auwww.highphysicalsupport.com.auwww.improvedliveability.com.auwww.fullyaccessible.com.auLEAVE US A GOOGLE REVIEW!Send us Fan MailNDIS PROPERTY AUSTRALIA:Our team conducts thorough research on Specialist Disability Accommodation (SDA) and provides appropriate technical advice through premium and strategy-based solutions. We also use complex feasibility calculation spreadsheets to help investors understand the expected annual income of an SDA dwelling, the timeline stages of construction of their property, as well as revealing the hidden costs. By staying up-to-date with the latest SDA data and pricing payments information, we help clients make better-informed decisions and achieve their investment goals.FOLLOW US:LinkedInInstagramFacebookCONTACT:Please feel free to call us on 1300 254 397 to talk to one of our friendly staff, otherwise,  just pop on over to our website to find out more.For any podcast related queries or suggestions, please contact our podcast team via [email protected]