Episode 35 – Driving Change in Hospitality with Lorraine Copes

This episode, Cassie is joined by Lorraine Copes, founder of Be Inclusive Hospitality, to discuss how she transitioned from a career in procurement and supply chain to leading a social enterprise dedicated to creating a more equitable hospitality industry.With over 20 years of experience across pubs, contract catering, fine dining, and casual dining, Lorraine shares her personal journey, the challenges she faced in leadership, and why representation matters. Through research, mentorship, and partnerships, Be Inclusive Hospitality is raising awareness and driving real action in the sector.⏱ [00:01] – Welcome & introduction to Lorraine⏱ [00:26] – From logistics to hospitality procurement: Lorraine’s career path⏱ [03:07] – The creative side of problem-solving in supply chain & procurement⏱ [06:45] – Why procurement is a key function for hospitality success⏱ [11:35] – The shift from corporate hospitality to purpose-led business⏱ [13:56] – Founding Be Inclusive Hospitality: The need for change in the industry⏱ [16:19] – Research & reports: Uncovering barriers to progression in hospitality⏱ [18:33] – Raising awareness vs. driving real action in businesses⏱ [22:21] – Why education is essential to creating long-term inclusivity⏱ [25:31] – How understanding people’s experiences creates stronger teams⏱ [28:46] – How the industry is reacting & the future of inclusivity in hospitality⏱ [30:53] – Where to find Be Inclusive Hospitality & access research🔗 Learn more about Be Inclusive Hospitality: www.bihospitality.co.uk🔗 Follow Lorraine on LinkedIn: 🔗 Follow Be Inclusive Hospitality on social media: [Instagram | LinkedIn ]🔗 Follow Kith & Kin for more hospitality insights: