Episode 36- Jo Garland, Senior Director Customer Support and Customer Experience, Webhelp Concentrix, John Lewis and Asda

Join us in our next episode of The Impact Room In this captivating episode, we have the privilege of speaking with Jo Garland, Jo is a senior Director actoss customer support, customer experience and operational leadership. Jo's career has seen her shaping customer experiences at top-tier retailers including Waitrose, John Lewis, and Asda. Now, as a Senior Account Director at Concentrix and Webhelp, Jo has been recognised in the Customer Experience Foundation Power 100 and excels at delivering transformation, leadership, and coaching. 🔍 What's inside this episode: Jo's Journey: From leading omnichannel customer support to embracing new challenges in her current role, Jo shares her rich experiences and the lessons learned along the way. Making an Impact in New Roles: Jo discusses her approach to joining new organizations, especially in dynamic environments, and how to identify and seize quick wins while bringing valuable experience to the table. Leadership and Change: Delving into her passion for leadership, Jo talks about the common pitfalls in transformation programs and the vital role of engaging and nurturing talent at all levels. Diversity and Career Advancement: As a successful female leader, Jo offers her perspective on promoting diversity within organizations, and provides practical tips for aspirational leaders to thrive in their careers. The Power of Customer Service Careers: Jo passionately argues for recognizing customer service as a promising career path, highlighting the vast opportunities for growth and learning it presents. 🧘‍♀️ A Personal Touch: Jo also shares snippets from her recent yoga retreat in Spain, offering a glimpse into how balancing personal well-being contributes to professional excellence. Join us on The Impact Room, Where exceptional, diverse and impactful leadership and wisdom is shared...  Jo's insights are a blend of practical advice, forward-thinking strategies, and a deep understanding of what it takes to excel in customer-centric roles. If you would prefer to watch the Youtube video you can do that here.