EPISODE #37: Kindness, Accountability, and Letting Go: A CEO's Journey with Michael Mutterer, CEO of Silver Cross Hospital

What does it really take to lead with kindness while holding people accountable, especially as organizations grow more complex?In this episode of Journey to CEO Success, Patrick Thean, co-founder of Rhythm Systems, sits down with Michael Mutterer, CEO of Silver Cross Hospital, to talk candidly about the leadership shifts required to scale without losing culture, standards, or trust.Michael shares lessons from leading in healthcare, including:Why kindness and accountability are not oppositesThe moment leaders must stop jumping in to fix everythingHow stepping back, without lowering standards, creates stronger teamsWhat it takes to build leaders instead of dependence on the CEOThis conversation is a grounded look at the real journey CEOs face as they move from problem-solver to leader-builder—and why clarity, trust, and discipline matter more as you scale.