Episode 38 Customer Service Challenges With Joe Corban

In Episode 38 of Building With Metal, I sit down with Joe Corban, Senior Director at McElroy Metal, to delve into the evolving landscape of customer service in the metal roofing industry. With over two decades at McElroy, Joe shares insights on common misconceptions about metal roofing, such as noise and cost, and highlights the industry's shift toward sustainability and the growing residential market. We discuss the challenges of on-site roll forming, the importance of proactive communication, and how McElroy prioritizes solving customer issues swiftly. Joe also touches on exciting advancements like drones and AI, which are reshaping efficiency and safety in the field. Join us for an engaging conversation on how McElroy Metal continues to adapt and thrive in a competitive market.