Episode 39 - Clare Muscutt, Founder and CEO of Women in CX

Welcome to another episode of "The Impact Room," where we dive deep into the transformative world of customer experience (CX) and leadership. Today, your host, Michelle Ansell, is joined by Clare Muscutt, a recognized leader in the CX field and the founder and CEO of WiCX, Women in Customer Experience, the pioneering global community for women in customer experience and technology. In this episode, Clare shares her expert insights on why traditional approaches to CX transformation might be more of a problem than a solution, advocating for more agile and customer-focused strategies. She also discusses the evolving role of CX leaders, emphasizing the need for a balance between technical skills and strategic business understanding to drive real change. Additionally, Clare talks about founding WiCX and its impact on supporting and elevating women in the tech and CX spaces, creating a vibrant network for professional growth and advocacy. Tune in to gain valuable insights from one of the leading voices in customer experience and learn how leadership, technology, and community intersect to shape the future of the industry. The Impact Room from Douglas Jackson– Where exceptional, diverse and impactful leadership and wisdom is shared... If you would prefer to watch this episode you can do that here.