Episode 39: How to ask for what you want with Amy Fish

Amy Fish knows a thing or two about complaints, she is the Ombudsperson (Chief Complaints Officer) for a University in Quebec, Canada and has written a book titled " I wanted fries with that: How to ask for what you want and get what you need". In this episode we talk about: How to complain effectively The recipe for a good complaint Why we are afraid of admitting we're wrong How do we differentiate between wants and needs