Episode 4: Celebrating the ED Care Experience

Amanda Higgins from the Office of Care Experience joins the Podcast to share some of her wisdom, insights, and tips from her work in the Emergency Department. Many of us have seen the great work that she does for our patients, and I explored what we could do to bring a little bit of Amanda's carisma to the bedside. This is not a Con-Ed episode, but rather a great opportunity to remember that we are all called to both provide World Class medical care, but also amazing care to the human beings in the department.