Episode 4: Customer experience is crucial for brand success/الحلقة الرابعة:أهمية تجربة العميل لنجاح البراند

Customer experience is crucial not just for brand success but for customer loyalty and brand sustainability, through this episode, we discuss the elements of great customer experience and how can we build it and deliver it to customers to repurchase your product or service again and again and to have a sustainable and loyal relationship with it. Don't forget to rate the episode and share it with people who are interested in marketing. you'll find some resources below and you can follow us on Instagram through this linkhttps://www.instagram.com/marketing_chitchat_podcast/ تجربة العميل مهمه جدا مش بس لنجاح البراند ولكن لتكوين علاقة دائمة مع العميل في الحلقة دى هنتعرف علي عوامل تكوين تجربة متتنسيش للعميل وتخليه يرجع يشتري المنتج بتاعك تاني ويكون ما بينكم علاقة طويلة المدى ، متنسوش تقيموا الحلقة وتشاركوها مع اي حد مهتم بالماركتنج وممكن تتابعونا علي انستجرام من اللينك الي فوق references: https://www.mckinsey.com/featured-insights/mckinsey-explainers/what-is-cx#/ https://www.mckinsey.com/capabilities/growth-marketing-and-sales/our-insights/six-customer-experience-pitfalls-to-avoid https://www.mckinsey.com/capabilities/growth-marketing-and-sales/our-insights/cx-without-design-only-gets-you-halfway https://www.statista.com/statistics/1081482/benefit-improved-cx-organization-worldwide-service-type/ https://www.mckinsey.com/capabilities/growth-marketing-and-sales/our-insights/experience-led-growth-a-new-way-to-create-value https://thecustomer.net/customer-touchpoint-vs-customer-journey/