Episode # 4: Exploring CX Horizons with Mark Hillary: Interesting insights on AI

In this captivating episode, I had the pleasure of engaging in a thought-provoking conversation with Mark Hillary, a renowned writer, analyst, and podcaster who has established himself as a prominent figure in the global CX BPO industry. During our discussion, we delved into the fascinating realms of human language, captivating narratives, and the profound impact of AI technologies on the CX industry and the broader global community. Hailing from São Paulo, Brazil, Mark brings a wealth of experience and expertise to the table. Originally a technology director, he has successfully transitioned into a multifaceted career as a communication adviser, author, and podcaster. With an impressive repertoire of 23 published books exploring the future of technology and CX, Mark consistently contributes to media debates, offers invaluable guidance to corporate leaders, and discreetly ghostwrites content for numerous esteemed global CEOs. Notably, Mark is the co-producer of the highly acclaimed CX Files podcast, a collaborative effort with leading CX BPO analyst Peter Ryan. This dynamic podcast, released on a weekly basis, features captivating conversations with distinguished analysts and executives, all centred around the art of managing Customer Experience (CX). It comes as no surprise that CX Files has earned its place among the top 5% of all downloaded podcasts across major platforms, attesting to its popularity and impact. Join us in this episode as we explore the intricate interplay between human stories, cutting-edge AI technologies, and the rapidly evolving CX landscape. Get ready to gain unique insights and expand your horizons on the future of CX and its implications for the world at large. More Information: linkedin.com/in/markhillary [email protected] https://carnabysp.com