Episode 40 (201) January Retention Red Alert: 12 Signs & 5 Steps to Keep Your Members Locked In (16:35) The One Question That Sparks Genius – "What Do You Do?"

Tom Cuthbert explores high-performing behaviors from chaos to ChairLife magic with two roles that changed everything, and advises CEOs to stop filling gaps to build independence. Show Notes Announcement: Chair World Sessions: Two sessions in February 2026 on purpose-practice intersection and optimizing time/income. Introduction: Welcome back for 2026; focus on time management. Quote on Time: Peter Drucker on managing time. Splitting Roles: Difficult to find one person with all skills; decide on EA/admin/tech needs. Key Questions: What can others do? What's ROI? Tom's High-Payoff Activities: 10% planning (160 hours/year); EOS quarterly, weekly meetings. Tom’s Tips & Tricks: CEOs Stop Filling Gaps: Start Building Independence: Delegate to empower teams. Conclusion: Resources at tomcuthbert.com; share at chairlifepodcast.com. Tom’s Tips & Tricks: CEOs Stop Filling Gaps: Start Building Independence Tom advises CEOs to delegate gaps for independence. Why Delegate: Focus high-impact; reduces overload. Challenges: Filling gaps hinders growth. How to Delegate: Use Vistage tools; coach empowerment. Benefits: Boosts skills, succession. Action: Delegate one gap this week. Resources Explore these resources to support your Vistage Chair practice: www.tomcuthbert.com www.chairlifepodcast.com Conversational Capacity - https://amzn.to/4besamb https://docs.google.com/document/d/1frpU4zL7ThAHL5QN8aXe2EN9b-QeW1zWau-U0fMgol4/edit?usp=sharing