Episode 40: How CX Can Make Your Business More Human

It's time to humanize business. Both customer experience and employee experience really just provide the metrics for how human your business is. If your employees don't do the right thing for the customer because they're human, you've got the wrong people. In this episode, I interview Stacy Sherman, head of employee experience and CX at Schindler Elevator Corporation and founder of Doing CX Right, about tying customer experience to employee experience. What we talked about: International Day of People with Disabilities How to get leaders on board with tying CX to employee metrics CX and MX metrics — what they really are Stay in touch with Banking on Experience by listening on Apple Podcasts, Spotify, or our website.