Episode 40: What do leaders owe people when delivering disappointment?

In this episode of The FX Factor, Kelly explores why people rarely remember the decision itself — they remember how it was delivered. From team selections and trials to promotions, setbacks and missed opportunities, we unpack why communication matters, why people keep score of experiences rather than outcomes, and how leaders can turn difficult moments into opportunities for growth.Because while nobody can guarantee success, selection or a happy outcome, every leader has a choice in how they communicate.And sometimes the delivery matters more than the decision.A thought-provoking conversation on leadership, resilience, youth sport and the lasting impact of how we treat people when they miss out.