Episode 41 - Tech Series: Part 1 - Working within your SLA’s, Tools & Resources and when to Escalate..with Ryan O’Connell


Working within your SLA’s, Tools & Resources and when to Escalate..I chat with the legendary Azure MVP & Trainer, IT Guru and IT Manager - Ryan O’Connell - about how to best work within your SLA’s, the tools & resources needed for success and when to escalate. Ryan does a deep dive into the these topics and is nothing short of incredible! This is a fantastic resource for IT engineers of all levels, Team Leaders and Managers. It’s value-packed with real life examples, situations, insights and technical tools & resources that can really help you in your day-to-day. This will be an extremely useful training resource for yourself and your team! Just some of the topics Ryan covered: - We touch on Azure, AWS, Google and Alibaba cloud as well as certifications - The psychology, mindset and business reasons behind SLA’s - Loads of technical tools, tricks and resources to help you resolve tickets - A guide as to when to continue working on an issue and when to escalate - The importance of documentation - Customer service best practice and handling customers’ issues under pressure - Real world examples from Ryan’s experience and day-to-day as an IT Manager - How Ryan structures his day from a technical perspective AN ABSOLUTE VALUE-PACKED, ENGAGING AND INSIGHTFUL EPISODE! Feel free to get in touch with Ryan! LinkedIn - https://www.linkedin.com/in/rocitworks/ Youtube - https://www.youtube.com/channel/UCLpBEvegdVvGcFJkcONEoFA/featured Ryan’s Free Udemy Courses: Azure Real World Hand-on Training For Beginners - https://www.udemy.com/course/azure-real-world-hand-on-training-for-beginners/   Deploy Azure Virtual Desktop for Beginners - https://www.udemy.com/course/deploy-azure-virtual-desktop-in-less-than-45-minutes/ Install macOS on Azure Virtual Machine - https://www.udemy.com/course/install-macos-on-azure-virtual-machine/  Ryan’s Blog - https://rockitlabworks.com TechSkills Institute - https://techskills.institute/