Episode 42 - Getting To Yes with Doug Stone, Co-Author Of Difficult Conversations

HIGHLIGHTS 04:51 Learning conflict negotiation and navigating difficult conversations 11:07 Assertiveness: If one party perceives a problem, then it is a problem15:04 The 3 Positions: My POV, your POV, and a 3rd person's POV20:59 Reaching out and starting from a place of empathy24:35 Address actions specifically and be aware of your contributions to the problem31:31 Defining a good outcome and reaching as close to a win-win as possible35:24 Mitigating bias and ensuring both parties agree with your intervention40:20 Learning negotiation skills adds to your existing tools for managing conflictQUOTES08:51 "You can make a standing offer like I invite you to discuss this with me. People tend to be more receptive to an invitation than to a demand. But another thing you can do is let them know the impact that the dispute is having on you."15:53 "The third position, which is not my position, not your position, but a position outside, almost like if we had a mutual friend who was neutral as to this conflict, they would look at the conflict as a third person and they would have a really different angle on it."26:22 "The reason it's important isn't because you don't have the Cheerios, it's because it impacts whether you feel the other person loves you, respects you, cares about you and the ways that you care about them." 32:31 "We often think of negotiation just as zero sum, head-to-head, dollar for you is a dollar less for me. And that's true on some issues, right? But often you can find ways to maximize that joint pie that you're dividing."40:30 "If you want to be assertive or threaten somebody, you can still do that.It's not like I'm taking away your ability to do that. So you retain all the skills that you have, all the methods that you have, and we're just adding some new ones."To learn more about Doug, you can check out the email address below.Website (Stone & Heen) - https://www.stoneandheen.com/doug-stoneWebsite (Triad Consulting Free Resources) - https://www.triadconsultinggroup.com/learning-resourcesIf you enjoyed today’s episode, please subscribe, review and share with a friend who would benefit from the message. If you’re interested in picking up a copy of Jonathan Goldhill’s book, Disruptive Successor, go to the website at www.DisruptiveSuccessor.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.