Episode 43 (101) Punching CEOs In The Face The Dunning-Kruger Wake-up Call (11:56) The 93% Communication Secret Ditch Zoom for Real CEO Breakthroughs

Tom Cuthbert discusses the Dunning-Kruger wake-up call for overconfident CEOs and explores ditching Zoom for the 93% communication secret in real breakthroughs. Show Notes Quote on Overconfidence: Don Moore on delusional CEOs. The Dunning-Kruger Effect: Bias of overestimating abilities; Chairs provide feedback. Stats on Overconfidence: 18% more R&D with higher failures; 3-4% profitable AI use. Historical Examples: Steve Jobs 1985 firing, Howard Schultz 2008 hubris. 5 Punchy Questions: To make CEOs uncomfortable for growth. Tom’s Tips & Tricks: The 93% Communication Secret: Ditch Zoom for Real CEO Breakthroughs: Mehrabian rule; in-person for deeper connections. Conclusion: Use questions on overconfidence; switch to in-person meetings. Tom’s Tips & Tricks: The 93% Communication Secret: Ditch Zoom for Real CEO Breakthroughs Tom explains Mehrabian rule: 7% words, 38% tone, 55% body language. Why Ditch Zoom: Misses non-verbal cues; in-person captures full communication. Benefits: Deeper trust, better breakthroughs. Action: Schedule in-person 1:1 this week. Resources Explore these resources to support your Vistage Chair practice: www.tomcuthbert.com www.tomcuthbert.com/questions www.chairlifepodcast.com https://docs.google.com/document/d/1CZXm8O4fbXEWFLZH8r4CN-4cz-NKpXK7GANgBHlgaSk/edit?usp=sharing