🎧 Episode 43: The AI-Powered Virtual GM — How to Work Smarter in Modern Hospitality

n this episode, Cody is joined once again by longtime Virtual GM Malissa Baum for a conversation all about one of the biggest shifts happening in hospitality operations today: using AI in your daily workflow as a Virtual GM.As operators continue managing more properties, more guest communication, and more moving pieces than ever before, AI is quickly becoming one of the most powerful tools available—not to replace hospitality, but to enhance it.Cody & Malissa break down how they’re personally using AI to save time, improve guest experience, streamline operations, and stay ahead in an increasingly competitive hospitality landscape.🔹 Segment 1: Why AI Matters for Virtual GMsRunning properties remotely requires: Speed  Communication  Organization  Consistency Cody & Malissa discuss why AI has become such a valuable tool for: Managing workload  Reducing repetitive tasks  Supporting decision-making  Creating operational efficiency 👉 Key Insight: AI doesn’t replace hospitality—it creates more time for hospitality.🔹 Segment 2: Everyday Ways Virtual GMs Use AIPractical examples of how AI can support daily operations: Drafting guest communication  Writing SOPs and operational documents  Generating marketing ideas  Creating social media content  Responding to reviews  Brainstorming guest experience improvements 👉 The focus is on using AI as a productivity partner—not a shortcut.🔹 Segment 3: Where Operators Still Get AI WrongCody & Malissa discuss common mistakes: Over-automating communication  Losing brand voice  Using AI without human oversight  Prioritizing speed over guest connection 👉 Hospitality still has to feel human.🔹 Segment 4: AI & the Future of Hospitality OperationsTopics include: AI-driven personalization  Smarter guest communication  Predictive operational tools  AI-assisted revenue management  The growing role of automation for small teams 👉 Smaller operators now have access to tools that once only large brands could afford.🔹 Segment 5: Advice for Hospitality LeadersFor operators wanting to start using AI today: Start small  Use it consistently  Focus on saving time on repetitive work  Keep your human touch front and center 👉 Key Takeaway: The best operators will combine technology with intentional hospitality.🔹 Closing ReflectionCody & Malissa wrap up by discussing how Virtual GMs are uniquely positioned to benefit from AI tools—and why adaptability will be one of the most important hospitality leadership traits moving forward.👉 Final Thought: AI won’t replace great hospitality leaders—but leaders who embrace AI may outperform those who ignore it. Follow us on Instagram - @thevibrantteam@virtualgmpodcastCheckout our website - www.thevibrantteam.com