Episode 44: Beyond Automation: How AI Agents are Changing the Game with Graham Rosenberg

The IT Collab Podcast dives into the future of IT with guest Graham Rosenberg, Director of Robotics Operations Centers at Sourcepass. Host Nathan Taylor and Graham discuss Graham's career in IT, starting from tier one help desk support to leading automation initiatives. The conversation explores the increasing importance of automation within Managed Service Providers (MSPs), tracing its growth from early, custom solutions using Power Automate and Cloudradial to the adoption of dedicated platforms like Roos. A key focus of the episode is the emergence of AI agents and their potential to transform IT processes. Graham and Nathan discuss how AI agents can streamline tasks like employee onboarding and ticket management, making them more efficient and accurate. They also delve into the crucial role of prompt engineering in maximizing the effectiveness of AI tools. Furthermore, Graham shares his experiences with various AI models, offering insights into their strengths and weaknesses. The episode wraps up with a brief discussion on the Azure AI Foundry and some sports banter. Key Takeaways: The evolution of automation in MSPs The impact of AI agents on IT workflows Best practices for prompt engineering Comparing AI tools: ChatGPT, Copilot, DeepSeek, and more Sources and related content