Episode 44: What is the "Think Like an App" Mentality with Neal Polachek

In this episode we interview Neal Polachek who is the owner and creator of think like an app and has been a mentor to many small businesses in his career. We were lucky enough to hear Neal’s presentation while he was in town with our friends at Broadly and we thought it would be good for you all to hear it as well. Neal discusses the key points of his think like an app presentation which we feel has a ton of value for you and your business. As small business owners it is important to adapt to the changes and advancements of the world, but at the same time hold true to your values. We discuss several ways you can make your customer experience even better and how to make them customers for life. We encourage you all to be open minded and be willing to adopt some new practices into your business if you see fit. See you out there Pool Chasers! You can find think like an app here: Website: http://bit.ly/2vx4aFM You can follow Pool Chasers below: Website: http://bit.ly/PCWebsitePWU Instagram: http://bit.ly/PCInstagramPWU Facebook: http://bit.ly/PCFacebookPWU Facebook Group: http://bit.ly/PCFacebookGroupPWU Twitter: http://bit.ly/PCTwitterPWU YouTube: http://bit.ly/PCYouTubePWU Patreon: http://bit.ly/PCPatreonPWU This episode is brought to you by Jobber. Jobber is an amazing field service software. We don’t even know how we did things before having Jobber! This tool really keeps us organized and on track every day. Some of our favorite parts about Jobber is the ability to send quotes, schedule service and repair bids and build a profile for each customer. Try it out by going to http://bit.ly/JobberPWU Jandy is proud to support the podcast. With their recent "Quitting the Internet" policy that went into effect January 1st 2019, they're taking a firm stance to support our industry. We think this policy is a good step forward for our industry and are glad to see a company take a stand for the service guys and gals out there. If you haven't heard episode 31 yet, please go listen to it to find out more information or go to http://bit.ly/JandyBuiltStrongPWU We are proud to have Genesis on board with our mission. GENESIS® was established in 1998 and joined by leaders wanting to lift our industry’s ability to design, engineer, construct and service watershapes that resonate with people’s minds and spirits. Since its humble, yet passionate beginnings, thousands of professionals have trusted GENESIS® faculty and courses. You can learn more by going to http://bit.ly/GenesisPoolPWU Please take a moment to think about what this podcast means to you and how many hours of content that we have already produced for you, then contribute what you can afford. Please consider the upper tiers if you possible, but even the smallest contribution is extremel