Episode 45 - Paul Basigara, Former Commercial Director Home Installations, Centrica, British Gas

Welcome to the Impact Room Podcast! Your host, Perry Fletcher is in conversation with Paul Basigara, the Group Commercial Director for Home Installations at British Gas Centrica. With a robust background spanning over 20 years in the home services sector, Paul provides deep insights into leadership, innovation, and the future of the energy industry. During the discussion, Paul recounts his career journey from starting as an engineer to becoming a senior leader at British Gas. He shares his experiences in driving operational and digital transformations, improving customer satisfaction, and navigating complexities  We delve into the critical topics of diversity and inclusion, exploring how businesses can create inclusive cultures and foster diverse thinking. Paul also sheds light on the transformative potential of AI and technology for businesses, offering practical advice on staying competitive in a rapidly evolving landscape. Key Topics Covered: Career progression and leadership in home services Strategies for operational and digital transformation Enhancing customer satisfaction and market growth Building inclusive cultures and promoting diversity Leveraging AI and technology for business success Join us for this episode filled with actionable insights and inspiration from Paul Basigara. Remember to follow and like for more insightful discussion notification as they arrive.  If you would prefer to watch the full episode here.  The Impact Room from Douglas Jackson, where exceptional, diverse and impactful leadership and wisdom is shared... #ImpactRoomPodcast #Leadership #Innovation #AIPotential #PaulBasigara #BritishGasCentrica #HomeServices #DigitalTransformation #DiversityAndInclusion #EnergySector #CustomerSatisfaction #resourceplanning #wfm #insight #analytics