Episode 45 - So you want to start an agency: what nobody tells you

Are you considering turning your VA business into a scalable agency? In this episode, Lisa Tennant and Kirsty share their real-world experiences, tips, and lessons learned on creating and managing a thriving VA agency, from hiring and vetting associates to protecting your business and scaling beyond capacity.Main Topics:✅ The journey of starting and scaling a VA agency since 2021✅ The benefits of transitioning from solo VA to agency owner✅ Key strategies for hiring, vetting, and onboarding reliable associates✅ Setting boundaries, managing team culture, and creating loyalty✅ Protecting your business with contracts, procedures, and contingency plans✅ How to make your VA business saleable by ensuring it’s scalable and independent of your immediate presence✅ Overcoming common pitfalls such as family involvement and misaligned client-agency dynamics✅ Practical tools, including CRM systems, process documentation, and video onboarding✅ The importance of building your personal brand to attract clients and associatesResources & Links:FREE membership: https://morethanava.orgThe all-in-one CRM and task management system for VAs - https://morethanava.org/crmWant to move from solo VA to agency owner, join the programme! https://morethanava.org/from-solo-va-to-agencyRemember, building a team and a scalable VA agency takes planning, professionalism, and clear boundaries. Start small, document your processes, and focus on creating a loyalty-based culture that supports growth and resilience.