Episode #47 - Diagnosing Silos With Evidence

In this episode, we get hands-on with diagnosing silos. Vishal walks you through mapping a real customer or risk journey, separating work from waits using value stream mapping, and applying Little’s Law to ground the numbers. Backed by decades of research in lean, queueing theory, and even lessons from healthcare handoffs, this episode gives you a clear method to uncover where speed is lost and silos silently form.References:1) Designing Services That Deliver: https://hbr.org/1984/01/designing-services-that-deliver2) Service Blueprinting: A Practical Technique for Service Innovation: https://doi.org/10.2307/411664463) Learning to See: Value Stream Mapping to Add Value and Eliminate MUDA: https://www.goodreads.com/book/show/20323099-learning-to-see4) Factory Physics: https://www.goodreads.com/book/show/875366.Factory_Physics5) A Proof for the Queuing Formula: L = λW: https://pubsonline.informs.org/doi/10.1287/opre.9.3.3836) I-PASS Handoff Program: Standardizing Communication: https://www.ipasshandoffstudy.comMusic Credit: Switch It Up, performed by Silent Partner, from the YouTube Studio Audio Library