Episode 477 - The Time Tax: The Crime of Stealing Customers' Time episode artwork

EPISODE · Feb 16, 2024 · 56 MIN

Episode 477 - The Time Tax: The Crime of Stealing Customers' Time

from The Soul of Enterprise: Business in the Transformation Economy by THRESHOLD · host Ron Baker and Ed Kless

Inspired by an article by former TSOE guest B. Joseph Pine II, and James H. Gilmore, Ed and Ron will explore how businesses--including professional firms--can stop wasting the customer's time. Strategies for helping customers save time, and invest it well will be explored.

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Episode 477 - The Time Tax: The Crime of Stealing Customers' Time

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How long is this episode of The Soul of Enterprise: Business in the Transformation Economy by THRESHOLD?

This episode is 56 minutes long.

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This episode was published on February 16, 2024.

What is this episode about?

Inspired by an article by former TSOE guest B. Joseph Pine II, and James H. Gilmore, Ed and Ron will explore how businesses--including professional firms--can stop wasting the customer's time. Strategies for helping customers save time, and invest...

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