Episode 477 - The Time Tax: The Crime of Stealing Customers' Time

from The Soul of Enterprise: Business in the Transformation Economy by THRESHOLD · host Ron Baker and Ed Kless

Inspired by an article by former TSOE guest B. Joseph Pine II, and James H. Gilmore, Ed and Ron will explore how businesses--including professional firms--can stop wasting the customer's time. Strategies for helping customers save time, and invest it well will be explored.

Episode metadata supplied by the publisher feed · Published Feb 16, 2024

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Episode 477 - The Time Tax: The Crime of Stealing Customers' Time

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This episode was published on February 16, 2024.

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