Episode 49: Dealing with difficult clients and people

Dealing with difficult clients and people is a show we have danced around for a while but decided to finally do it.  Anyone in business or life, has moments where discussing issues with people can be difficult. We all have different ways and recommendations of managing these outcomes to attempt to better resolve the outcome. Glenn and Pat share a few of many experiences over the years of dealing with some of the more memorable people and how they worked on the outcome. Conflict resolution is a big business in this day and age with books, seminars, pod-casts and more.  Add animals to that mix and you can sometimes be looking at a bigger explosion. An earlier episode we did, http://www.thecanineparadigm.com/2018/07/18/episode-36-keeping-sane-in-the-dog-industry/ helps a little for trainers and industry people when they need a time out. You can also check in with our resident psychologist, Birdie O'Sheedy for some back to sanity assistance.