Episode 49: From Chatbots to Data Strategy - AI for Modern SMEs | ft. Dr. Debarag Banerjee - Part 2

In this episode, we continue our conversation with Dr. Debarag Banerjee, Chief AI & Data Officer at L&T Finance Ltd., as he breaks down practical and accessible AI use cases for SMEs. He shares how businesses can begin their AI journey without heavy investments - by identifying repetitive tasks, automating content creation, improving productivity, and deploying simple chatbots with a customer-first approach. Tune in for a practical discussion on lowering the barriers to AI adoption, avoiding common chatbot pitfalls, understanding data privacy and responsible AI practices, and why building a strong data foundation is the most important first step for any SME looking to scale with AI.