Episode 49: Why Patients Leave Negative Reviews

On this episode of the Raving Patients Podcast, Len sits down with Elizabeth Dooher-Anthony to discuss how negative patient interactions begin with misunderstanding of what a patient is experiencing, and how perceived non caring by providers is the basis of most litigation, bad reviews.   Takeaways from this episode includes:  How do negative patient interactions occur? What creates dental trauma? Solutions for better patient interactions   Elizabeth has been a dental hygienist for over 30 years. She created Serdentity to help dental professionals have better, more peaceful patient interactions. She is an Orofacial Myofunctional Therapist, practicing with PrimalAir (based in Wisconsin). She is a published author of a book and articles in RDH magazine and has created and presented 2 webinars. Elizabeth is also a singer and actress.