Episode 5 | "Cultivate Connection And Shared Moments" - Thibaut Pugin | Statements of Intent Podcast

In this episode of Statements of Intent, host David Mannheim speaks with Thibaut Pugin, VP of Software Engineering at Gousto, about cultivating human connection and shared moments in eCommerce.Topics Covered:The challenge of balancing data and human connections in businessCreating shared experiences and a sense of communityCatering to diverse individual preferencesEmpathising with customers and meeting them where they areKey Quotes:"But for the time being, I think the main difference between us and a set of algorithms and data is something akin to emotion.""We want to belong, right? We want to have that sense of we're in it together."“You have to be curious. You have to want to get to know others. You have to want the best for others.”"How do you create and cultivate those experiences and shared moments? That's really just thinking about that customer, what do they want? Are you meeting them where they are, but also sometimes anticipating their needs?"Episode Chapters:00:00 Introduction01:11 Guest Introduction: Thibaut Pugin02:38 Thibaut's Statement: Cultivate Connection And Shared Moments04:00 The Challenge of Balancing Data and Human Connection08:58 Creating Shared Connections and Moments18:34 The Gousto Experience: Catering to Individual Preferences21:47 OutroSocial Media:Thibaut Pugin's LinkedIn → https://www.linkedin.com/in/thibautpugin/Made With Intent LinkedIn → https://www.linkedin.com/company/madewithintent/?viewAsMember=trueYouTube → www.youtube.com/@madewithintent