Episode 5 - Guest Experience or Tolerance w/ Marc Gordon

Guest experience or guest tolerance? The Bar Hacks Podcast welcomes Marc Gordon who discusses how bar & restaurant brands can navigate guest expectations and what you should consider now and moving forward in how you communicate with your customers. Marc is an award winning keynote speaker, is the only speaker in his field to have keynoted the World Management Forum in Tehran, Iran, and is an internationally recognized thought leader in the field of customer experience with over 25 years of marketing and sales experience in a number of diverse industries. Marc has also been referred to as “Canada’s marketing superstar” by the Oprah Winfrey Network and is someone who regulary shares his thoughts on topics such as the boycotting of brands, customer service within the airline & hospitality industry, and on companies such as Facebook and Starbucks on numerous television & radio shows. Reach out to Marc and his agency at www.marcgordon.ca