Episode 5: How to Become a Business Analyst in South Africa - Phumlani Mngxekeza

If you’ve ever wondered what a Business Analyst actually does, this video will change how you see this career completely.In this episode of the 3Sixty Careers Podcast, I sit down with Phumlani Mngxekeza, a Business Analyst with over 26 years of experience working across major South African companies like Old Mutual, Sanlam, Liberty, and Investec.We break down what a Business Analyst really does, how the role has evolved, and most importantly — how YOU can get into this career, even if you didn’t study IT.This is one of the most in-demand careers in South Africa right now, especially as companies rely more on technology to run their operations.And the truth is — most people don’t fully understand this role.What you’ll learn in this video:• What a Business Analyst actually does (simple explanation)• The difference between business, tech, and customer roles• Real skills you need to succeed as a BA• Common mistakes junior Business Analysts make• How to deal with unclear requirements and stakeholders• How this career has evolved over 26 years• Why communication and curiosity matter more than you thinkChapters01:18 – Introduction to the Podcast & Guest02:12 – 26 Years as a Business Analyst (Career Overview)03:11 – How Business Analysis Has Changed Over Time04:38 – How He Became a Business Analyst (Without Planning It)08:52 – Simple Explanation of a Business Analyst Role10:01 – Business Analyst = Bridge Between Business & Tech12:00 – Biggest Mistakes Business Analysts Make14:02 – Why Communication & Stakeholder Understanding Matters16:53 – How to Survive & Grow as a Beginner Business Analyst20:34 – Waterfall vs Agile Explained (Simple Breakdown)22:29 – Real Challenges Business Analysts Face24:58 – How to Handle Unclear Requirements27:47 – Why Face-to-Face Communication Matters29:01 – Business Analyst in Banking vs Insurance30:48 – What Makes a Strong Business Analyst36:58 – Common Mistakes Junior BAs Make40:57 – From Business Analyst to Product Owner44:03 – Managing Systems vs Managing People47:39 – Skills You Need to Become a Business Analyst#3SixtyCareers #BusinessAnalyst #JobsInSouthAfrica #TechCareersSA #CareerAdviceSA #SouthAfricaJobs