Episode 5, Part 1 - Cassie Shook: The Kite Shop Lady

On this first part of our first two part episode we are catching up with my friend Cassie Shook, the Kite Shop Lady. Cassie and her parents, Cath and Elliot, run Flying Smiles Kites in Corolla, NC. While rain and extra high winds made flying a bit rough on Sunday during the recent Maryland International Kite Expo we decided to retreat and record this episode. This was very much unplanned and so its more than a little all over the place but that's the best part! so buckle up and come for the ride as we dig into just what it means to be "the kite shop lady".Chapters0:00 Introduction1:04 Kite Shop Lady Origin Storie2:32 Kite Shop Dynamics6:09 Keeping Things Diverse15:29 Kite Selection and Customer Service23:19 Kite Flying Stories36:38 Foil Kite Challenges39:07 Customer Service Philosophy