Episode 5: PDIAToolkit - A Guide to Solving Complex Problems

The PDIAtoolkit is designed to guide you through the process of solving complex problems which requires working in teams. We call it a Do-it-Yourself (DIY) kit, where the ‘you’ is a committed team of 4-6 people mobilized to work together to solve a complex problem that cannot be solved by one person. Problem Driven Iterative Adaptation (PDIA), is a step-by-step approach which helps you break down your problems into its root causes, identify entry points, search for possible solutions, take action, reflect upon what you have learned, adapt and then act again. It is a dynamic process with tight feedback loops that allows you to build your own solution to your problem that fits your local context. The PDIAtoolkit draws from two key resources. The first is the Building State Capability: Evidence, Analysis, Action book which is available as a free download and the second is a set of short videos explaining the key concepts of PDIA. While the PDIA process is not linear, we recommend that you first read this toolkit in sequence to understand the steps. The toolkit has eight sections. Each section introduces a new concept and has one or more worksheets which are the tools to help you try PDIA for yourself. All the tools are dynamic and should be reviewed and adapted on a regular basis.