Episode 5: The positive side of negative patient reviews

We can argue if patient reviews are a good idea or bad, but it doesn't change the fact that they are here to stay for now.  This episode will show you that bad patient reviews are not all bad. They may convey a message you want. They may alert you to a problem in your office that you should address. And there are ways you can improve your ratings. The most important goal is to challenge the idea that bad patient reviews mean something about us as surgeons.  www.BOSSsurgery.com