Episode 5 - What Retail Taught Me about People: What Retail Reveals About Character

Welcome to Episode 5 of The Refill: Nancy reflects on lessons learned in telecom retail about how power and stress reveal true character, why people often choose blame over responsibility, and how empathy must be paired with boundaries. Takeaways: don’t weaponize frustration, stop over-functioning out of fear, and treat others with dignity — especially when systems fail. Pull up a chair; it’s refill time.