Episode 51 What is “Real” Telephone Customer Service?

Today on the podcast we are discussing what “real” telephone customer support is. Many companies say, “You are a premium customer, we value your business so much, you are a VIP.” But when you have to deal with calling those companies, you often do not feel very much like a valued customer at all! Especially when you call in, and you have to go through endless phone trees and menus to finally reach a customer service representative. Nothing says, “I’m not very important,” like having to go through a bunch of menus to reach a person. Although it is the year 2018 and there are many other platforms for customer support out there; telephone support is still needed in certain situations, such as emergencies. In this episode, we take a look at the common issues experienced with telephonic customer support and a few of the companies out there who are streamlining this often very frustrating process. We take a look at the alternatives, like Twitter support, to telephone support and the advantages and disadvantages of these various platforms. Links Mentioned in Today’s Episode: Episode 21 : Twitter Makes Life Easier for Travel Inquiries Diners Club International ZorkCast FaceBook Group Continue and Start the Conversation) TravelZork ZorkCast on Twitter ZorkCast on Instagram © 2018 ZorkCast © 2018 TravelZorkSupport the show⁉️ Want to contact us or share something?Chat to TravelZork, ZorkCast and TravelZork Travel!📧 Email us: [email protected] DM @TravelZork on Twitter and Insta 🏨 Luxury Hotel Program for Las Vegas and Worldwide🏨 Inquire & Book - VIP SERVICE 🚢 Book your next trip with TravelZork Travel!🏨 Inquire and Book THE VEGAS EXPERTS 🎰Join The TravelZork Facebook Group - lots of great travel and casino loyalty conversations!Subscribe to our newsletter! - Tips + some commentary! (never more than 2x per month)Support the show! VISIT ZorkOfferwww.zorkoffer.comDirect Access To TravelZork Travel Booking Request Form