Episode 52: 40–50% Quit Therapy: The Patient Experience Crisis No One's Fixing

You can also apply to be the guest on TeqTalk: https://www.teqfocus.com/teqtalks/   You can connect with: Jas Kaur, CTO, Teqfocus: https://www.linkedin.com/in/jas-kaur-5396b237/  Jaspreet Singh, CCO, Empower Pharmacy: https://www.linkedin.com/in/jaspreet-singh-b035898/  -----------   In this TeqTalk episode, Jaspreet Singh, Chief Customer Officer at Empower Pharmacy, shares a grounded, experience-led view on what changes when customers become patients and outcomes become life-impacting.  Timestamps: 00:00 – Intro 02:30 – From Big Tech to Pharmacy Leadership 03:05 – When a Delay Breaks a Therapy Journey 05:30 – “Access Delayed Is Access Denied” 07:00 – Can Personalized Care Scale? 09:30 – Automation vs Human Judgment 12:30 – GLP-1 Shortages & Regulation vs Access 19:05 – Why 40–50% of Patients Quit Therapy 22:15 – The Missing Piece: Community & Adherence 25:10 – Men’s Health, Women’s Health & Hormone Therapy 27:40 – Loyalty Is Earned, Not Forced 28:30 – Leading vs Lagging Indicators in Healthcare 31:30 – Reverse the Customer Journey 37:30 – AI in Healthcare: Automation + Human Insight 39:00 – The 2026 Vision for Patient-Centered Care  Rather than selling technology or trends, this episode helps leaders navigate complexity with responsibility, balancing regulation, innovation, trust, and access in one of the most regulated industries in the world.  If you’re a healthcare executive, CX leader, data or AI decision-maker, or someone tired of surface-level conversations, this episode offers clarity, not noise.  🎧 Listen in to understand how human judgment, experience design, and accountability shape the future of healthcare.  -----------  About podcast:  TeqTalk is a leading technology podcast hosted by Jas Kaur, focused on the future of AI, data, and digital innovation, especially in healthcare, pharma, and tech space. Each episode features exclusive conversations with CXOs, CIOs, data architects, and industry experts from across the US and Canada.  From AI-powered transformation and natural language data access to real-time insights and data integration, TeqTalk explores how modern businesses can bridge the gap between technology and strategy.  Whether you're a tech leader, marketer, or innovation enthusiast, TeqTalk delivers practical knowledge, thought leadership, and cutting-edge trends shaping the future of enterprise solutions. Subscribe to stay ahead in the world of artificial intelligence, cloud data platforms, healthcare tech, and business innovation.   #gotomarket #ai #genai #teqtalk #Teqfocus #agenticai #datacloud #pharma #healthcare #homehealth