Episode 52: Gatekeeper Confidence // The BEST Phone Strategies for Your Office Team

GROW Comm fall registration is OPEN (9/20/22 - 9/26/22): https://bit.ly/3qVrQAdFirst, Nicholle f*cks up the intro… but this episode is GOLD.This is for anyone who is building their administrative team and wants to help them WIN so the company can thrive.But before we dive in, we hit the Tip of the Week: a friendly reminder (because we care about YOU) to get your bloodwork done. Check your levels. Make sure you are where you need to be - or make changes, so you can feel and be your BEST.In this episode, we talk about:1. Starting with a strong phone greeting2. Collecting the information of every person who calls your office3. How to strategic navigate a call when you do NOT offer the service4. Finishing the task & preparing the client for “what to expect”5. How we have automated the consultation booking process to simplify processes for our admin team6. How to handle price objections & stand behind the value of the company7. Qualifying leads & openly advertising prices (and how you are not meant to serve *everyone* who calls)8. How to navigate clients who want to BYPASS the admin and speak directly to the owner (and turn it into a marketing opportunity)9. A *smart* marketing strategy that will have your competitors’ clients calling you…10. How to reply to COMPLIMENTS (and turn them into Google reviews)11. The importance of consistently communicating with *every person* in your CRM (and how to do it well)Join us for our in-person coaching event in Cape Coral, FL, this October: https://JacobGodar.com/Training-Day Watch us on YouTube: https://bit.ly/3JJXJDYFind us on Instagram:https://instagram.com/jacobgodarhttps://instagram.com/nichollegodar