Episode 52 - How To Handle Your Reputation In Business, Talking with Bill Coletti

HIGHLIGHTS03:44 Reputation management is crucial to success in business08:19 Reputation is a measurable asset13:34 Reputation management and crisis management are inextricably linked 24:22 What family businesses can learn about crisis management25:33 How to go from good to great crisis response 28:45 The keys to success in a crisis is speed34:50 Move fast, but don't break thingsQUOTES05:32 Bill: "Imagine you're in a business negotiation and you're competing with your strongest competitor and price, delivery, terms and conditions are the same. Reputation is going to break the tie."09:51 Bill: "The best way to have a great reputation is to meet the expectations of those that matter most to you."16:03 Bill: "No one is immune to crisis. There are people that weather it better, and there are people that weather it worse."22:11 Jonathan: "The proactive leaders have a mindset that recognizes that diversity and inclusion, which is a big movement today, invites other viewpoints and thoughts. And that's better than just a singular personality type."25:35 Bill: "The difference in my experience between good and great crisis response is speed. How fast do you respond? How fast do you get back to the marketplace? Whether it's one pissed off customer or thousands of people on your front door, protesting, it's speed."Contact Bill through the following links:Website: https://kith.co/Linkedin: https://www.linkedin.com/in/billcoletti/If you enjoyed today’s episode, please subscribe, review and share with a friend who would benefit from the message. If you’re interested in picking up a copy of Jonathan Goldhill’s book, Disruptive Successor, go to the website at www.DisruptiveSuccessor.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.