Episode 53: Prepare for Sprawl

Did you know that the average MSP bundle includes 13 product categories? Erick and Rich discuss that and a host of other research insights in this episode with Colin Knox, CEO of Gradient MSP. They also dive into the hype and reality of agentic AI and three critical nuances to delivering co-managed IT services. And finally, one last thing: proof that generative AI is the slimiest marketer on Earth when it comes to designing websites. Discussed in this episode:KnowBe4’s Artificial Intelligence Defense Agents To Combat AI-Generated Phishing Attacks and Measure Cyber Risk in HumansColin Knox’s research LinkedIn posts:Post 1Post 2Post 3Post 4Post 5ChatGPT was tasked with designing a website. The result was as manipulative as you’d expect